Cancellation and Refund Policy

C.1. Cancellation before dispatch.

C.1.a. A User is permitted to cancel orders prior to its dispatch from Kaamkaj.

C.1.b. Upon successfully placing an order on the Platforms and after Kaamkaj has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

C.1.c. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Kaamkaj to process a cancellation by sending an email to customercare@kaamkaj.in
C.1.d. Refund. In all events of cancellation prior to the dispatch of the purchased Products, Kaamkaj shall initiate refunds within 5 (Five) business days from the date on which it received the request from the User.

C.1.e. In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Kaamkaj initiates the refund. All refunds, shall be subject to applicable charges as may be deducted by the User’s bank.

C.1.f. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

C.2. Cancellation after dispatch. Kaamkaj do not accept post-dispatch cancellation of orders.

D.2. If the User is dissatisfied with the purchased Product received from KaamKaj, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Kaamkaj after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than (seven) days from the date on which he/she received the delivery of the Product.

D.3. The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by Kaamkaj after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of Product.

D.4. Subject to the terms of this Cancellation, Return and Refund Policy, Kaamkaj offers Users an easy return / refund policy. Kaamkaj also accepts partial returns wherein User can raise a return request for one or all Products except in case of Bundled Packages (as defined hereinafter). The process for initiating the process for raising a return / refund / exchange request is:

D.5. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Kaamkaj reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, Kaamkaj will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.

D.6. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Kaamkaj to process refunds

D.7. Return of or refund for purchased Products shall not be entertained by Kaamkaj if:

D.7.a. the Product has been used for reasons apart from checking fit and comfort. If Kaamkaj is satisfied that the Product has been used for reasons apart from checking fit and comfort, Kaamkaj shall reserve the right to reject the return of the Product;

D.7.b.the Product has been washed;

D.7.c the price/brand tags, box, original packaging, and accompanying accessories have been damaged or discarded by the User;

D.7.d. the serial number/bar code of the Product, as applicable, does not match our records;

D.7.e. there are any dents, scratches, tears or any other damage to the Products or any part thereof;

D.7.f. Kaamkaj is satisfied that the Product has been rendered defective or unusable; or

D.7.g. if the User in any way breaches the Cancellation, Return and Refund Policy

D.8. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Kaamkaj shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

D.9. Kaamkaj shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Kaamkaj shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.

D.10. It is clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Kaamkaj after due verification at its sole discretion).

D.11. Kaamkaj shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Kaamkaj disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

D.12 If the request for refund is undisputed, the refund should reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Kaamkaj initiates the refund.

D.13 Refunds shall be processed by Kaamkaj through its normal banking channels except in cases where a User opted for the cash on delivery option. Where a User had opted for cash on delivery option for payment towards the purchased Products, Kaamkaj shall process all refunds into the Users’ valid bank accounts, if details of such accounts are provided by the User to at the time of refund. Further, In case the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Kaamkaj shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) Kaamkaj deems fit, in its sole discretion, to process such refunds.

D.14. Return of purchased Products are facilitated through Kaamkaj’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Kaamkaj, Kaamkaj’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Kaamkaj.

Kaamkaj has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where kaamkaj is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Kaamkaj’s shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return. Upon self-shipping the Product to Kaamkaj’s warehouse, the User shall be required to scan the courier/postal receipt to customercare@kaamkaj.in for our records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at Kaamkaj’s returns desk/warehouse.

D.15. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph D.14 above and Kaamkaj does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ (POD) received from the courier/postal agency to Kaamkaj to prove his/her claim of return of Products through self-shipment to Kaamkaj. It is specifically clarified that any refunds shall be processed by Kaamkaj only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.